We're all taught how to talk. None of us are taught to listen.
And what unique experiences equip Richard to teach listening at an elite level?
It’s been a colourful life: after military service (where Richard saw action in Northern Ireland, and spent time guarding Rudolf Hess in Spandau Prison) he went into the private sector and then joined the Metropolitan Police. After decades as a detective investigating serious crimes, Richard was invited to become a hostage negotiator. His success was such that he was appointed Lead Trainer at the National Hostage and Crisis Unit at Scotland Yard, training hostage negotiators across the UK. During this time Richard was involved in an advisory capacity with the FBI, the UN, The Indian Secret Services, TheScorpions in Mandela’s South Africa and The World Food Programme, among others.
Talks with the Taliban
Richard’s activities in defence of Britishsubjects abroad are largely confidential.However he was part of the team that negotiated the high-profile release of three UN workers held hostage in Afghanistan in 2004. And his listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006.
Life or death listening training
Richard now speaks and trains for theprivate, public and not-for-profit sectors. This latest stage in his career has seen him fulfilspeaking and training engagements in every corner of the globe. He’s helped people to achieve ambitious outcomes – from Downing Street to PwC, from LinkedIn to BT, and from Cambridge University to Sky UK. And he can help you, and your people, to do the same.